Terms of service

1. Agreement and eligibility

These Terms are between TechImprovement Inc. (“PactCanvas,” “we,” or “us”) and the person or business installing or using PactCanvas Sign & Proof(“Merchant” or “you”). By installing the app, selecting a plan, or using the service, you represent that you can bind the Merchant and agree to these Terms, our Privacy Policy, and our Data Processing Addendum.

2. The service

PactCanvas lets Merchants publish versioned agreements, assign them to eligible products or customer contexts, collect electronic acceptance, validate configured checkout requirements, and retain order-related evidence. Features can depend on the Merchant’s Shopify plan, theme, checkout configuration, permissions, and activated extensions.

We may improve or modify the service. We will not intentionally make a material change that defeats an active paid service without reasonable notice, except where needed for security, legal compliance, or Shopify platform changes.

3. Merchant responsibilities

You are responsible for:

• the lawfulness, accuracy, accessibility, and presentation of every agreement and acknowledgement you create;
• identifying the parties and obtaining all disclosures, consents, and authority required for the transaction;
• choosing lawful assignment, renewal, expiration, revocation, and retention rules;
• testing theme and checkout behavior before offering it to customers;
• protecting staff accounts and promptly removing access that is no longer required;
• responding to customer disputes and privacy requests, with our reasonable assistance;
• exporting evidence you are legally required to retain before deletion or uninstall.

4. Electronic signatures and evidence

PactCanvas records an electronic acceptance process and supporting technical evidence. It is not a notary, certificate authority, qualified trust service, identity-verification service, or law firm. A typed or drawn signature does not automatically establish government identity, authority to bind a company, or enforceability in every jurisdiction or transaction.

You must obtain legal advice for your agreements and must not use the service where a document requires notarization, witnesses, a qualified or advanced electronic signature, or another form the service does not provide. The service is not intended for excluded or highly regulated documents unless your counsel confirms it is appropriate.

5. Acceptable use

You may not use the service to:

• violate law, sanctions, court orders, Shopify policies, or another person’s rights;
• mislead a signer, conceal material terms, fabricate evidence, or impersonate another person;
• collect payment credentials, government identifiers, health data, or other sensitive data not expressly supported;
• probe, disrupt, reverse engineer, bypass, or overload security or usage controls except as law expressly permits;
• introduce malware or use the service for spam, harassment, surveillance, or unlawful discrimination.

6. Merchant content and data

You retain ownership of Merchant content. You grant us a limited right to host, copy, format, transmit, secure, and otherwise process it only to provide, maintain, support, and legally operate the service. You represent that you have the rights and instructions required for this processing. Our processing of personal data is described in the Privacy Policy and DPA.

7. Plans, charges, and cancellation

Current plans, billing periods, trials, limits, and charges are shown in the Shopify App Store or Shopify’s plan-approval interface before you accept them. Shopify processes app charges under your agreement with Shopify. Taxes, credits, refunds, plan changes, cancellation, and proration follow the displayed plan terms and applicable law.

You can manage or cancel an app plan through Shopify. Uninstalling the app stops future app use but does not reverse charges already incurred or remove obligations that survive termination.

8. Availability and support

We aim to operate the service reliably but do not promise uninterrupted or error-free availability. Shopify, internet, email, hosting, browser, theme, and third-party failures may affect the service. Support is available through the channel on our support page.

9. Confidentiality

Each party will protect the other’s non-public confidential information using reasonable care and use it only for these Terms. This does not cover information that is public without breach, independently developed, rightfully received without restriction, or required to be disclosed by law after notice where permitted.

10. Disclaimers

To the maximum extent permitted by law, the service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any guarantee that an agreement, signature, checkout rule, or evidence record will be legally enforceable or sufficient for a particular dispute.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or lost profits, revenue, data, goodwill, or business interruption. Our aggregate liability arising from the service will not exceed the fees paid by the Merchant for the service during the twelve months before the event giving rise to the claim. These limits do not apply where prohibited by law.

12. Suspension and termination

We may suspend access where reasonably necessary to address security, abuse, nonpayment, legal risk, or a material breach. Where practicable, we will provide notice and an opportunity to cure. On termination, licenses end and data is handled under the Privacy Policy, DPA, the Merchant’s retention setting, Shopify privacy webhooks, and applicable law.

13. General terms

Neither party may assign these Terms without the other’s consent, except in connection with a merger, acquisition, corporate reorganization, or sale of substantially all relevant assets. If a provision is unenforceable, the remainder stays effective. A failure to enforce a term is not a waiver. These Terms, the DPA, displayed plan terms, and incorporated policies are the entire agreement for the service.

Notices concerning these Terms can be sent to info@techimprovement.net.